Coffee and Perishable Goods
We’re sorry, but our coffee beans are non-returnable and non-refundable once they've been shipped. Our coffee is roasted "to order," and we do our best to ship orders within 3-5 days of your order date. We cannot accept coffee returned to us after it has left our roasting facilities. If you need to make changes to your order before you have received shipping confirmation, please contact us at hello@mimiccoffee.com.
In the event that we make a mistake with your order, please contact us at hello@mimiccoffee.com.
Merchandise and Non-Perishable Goods
We have a 7-day return policy for merchandise, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@mimiccoffee.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your shipment is delivered to you in any damaged condition or if you are missing any part of your order, please notify us immediately at hello@mimiccoffee.com Please always include your email address used at checkout, your order number, and also be sure to take and send photos with your email to our customer service. Damage or missing claims made after two days of receipt will not be honored.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mimiccoffee.com.